At SimbaGeld, we value your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and safeguard your data when you access our services through the SimbaGeld website.

1. Information We Collect

We collect personal information from you to provide our loan services effectively. This includes:

  • Personal Identification Information: Name, National ID/Passport Number, Date of Birth.
  • Contact Information: Phone number, email address, postal address.
  • Employment Information: Employer name, job title, income details.
  • Financial Information: Bank account details, credit history, outstanding loans, and repayment history.
  • Business Information (for business owners): Business name, registration details, and financial statements.
  • Device Information: IP address, browser type, device type, and usage data collected through cookies.

2. How We Use Your Information

We use the information collected for the following purposes:

  • Loan Processing: To assess your loan application, determine eligibility, and provide tailored loan products.
  • Communication: To contact you about your loan application status, loan agreements, repayments, and promotions.
  • Compliance: To meet legal and regulatory requirements, including Know Your Customer (KYC) and anti-money laundering (AML) regulations.
  • Improvement of Services: To analyze trends and improve our services, including the functionality of our website.
  • Fraud Prevention: To detect and prevent fraud, identity theft, and other illegal activities.

3. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share your data with:

  • Service Providers: Third-party service providers who assist in loan processing, payments, or IT services.
  • Credit Reference Bureaus (CRBs): For the purposes of credit scoring and reporting.
  • Regulatory Authorities: When required by law or in response to legal requests from government entities.
  • Business Partners: In the case of joint ventures or partnerships where shared services may benefit you.

4. Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your information. However, while we strive to protect your data, no system can be 100% secure. We encourage you to take precautions when accessing our website.

5. Data Retention

We retain your personal data for as long as it is necessary to fulfill the purposes outlined in this privacy policy or as required by law. Once the data is no longer needed, we securely delete or anonymize it.

6. Your Rights

You have the right to:

  • Access Your Data: Request a copy of the personal data we hold about you.
  • Correct Your Data: Request corrections if your personal information is inaccurate or incomplete.
  • Withdraw Consent: Withdraw your consent to processing where consent is the legal basis.
  • Erase Your Data: Request the deletion of your personal data under certain conditions.

To exercise these rights, please contact us at [Insert Contact Information].

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You may opt out of cookies through your browser settings, but this may affect the functionality of the website.

8. Changes to This Policy

SimbaGeld reserves the right to update or modify this privacy policy at any time. We will notify you of any significant changes by posting the updated policy on our website or through other appropriate communication channels.

9. Contact Us

If you have any questions or concerns about this privacy policy, please contact us on 0712-844-019 / 0742-722-380.