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We are committed to providing you with all the information regarding our services. Call us on 0712-844-019/0742-724-031 or Email us on  info@simbageld.com.

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Frequently asked questions

Anyone working in Nairobi with a monthly net salary of KES 45,000 and above.

Our interest rate includes all costs (contract formation, KYC, application) and no hidden costs are applied. The rate is usually 20% per month. This makes our service transparent and fair.

Usually, you can borrow up to 1/3 of your monthly net salary.

Yes, in that case, the system will calculate the total interest for you.

call your personal loan officer and he/she will advise. We know, that unpredictable situations can happen and we will always try to discuss your situation and together find the best payment plan for you.

Yes, if the net salary increases, the loan limit increases, also the limit increases if security is offered.

Usually, we are only offering salary advance loans.

Please visit our website apply.simbageld.com or call us on 0712-844-019 or 0742-722-380.

Yes, the system prorates the interest for you.

Usually one month.

Our collections officers follow a standard and reasonable approach and will also contact you to develop together with you a reasonable payment plan.

If you fail to keep the payment plan, we might take actions written in our Terms & Conditions. We always try to find the best solution together with you. If your situation is changing, please call your personal loan officer and he/she will advise. If he/she is not available please call immediately our office lines (0712-844-019 or 0742-722-380).

Feel free to contact us by email (info@simbageld.com), phone (0712-844-019 or 0742-722-380), or visit our office to talk directly to one of our officers (please make an appointment in advance to make sure we have enough time for you).